The Fundamentals of New Management Training
Successful businesses and strong
managers go hand in hand. Such
managers are individuals who have
been properly vetted, trained, and
placed in positions where they can
thrive. But getting there requires
following a carefully crafted plan to
ensure each manager’s success. By
adhering to the fundamentals of new
management training, companies can
avoid mistakes and the consequences
of the same.
1. Appoint a mentor. Assign each manager trainee to a mentor, preferably a
senior manager who can offer moral support, answer questions, and discuss
solutions to problems. For overstretched management teams, consider hiring a
consultant with a strong management background to liaise with your trainees. At
a minimum, mentors should commit to working with managers at least through
their training period.
2. Monitor and provide feedback. Every manager enters a learning curve and
works toward a goal of becoming an independent manager. Your company must
outline concrete steps to help each individual reach expected goals or thresholds
along the way. Monitor the trainee’s progress and provide feedback as needed.
Take corrective action when necessary.
3. Supply supplemental training courses. Management training courses are
another way to help budding managers learn. These courses may be online or
offline or may represent individual seminars held onsite or offsite. Provide
trainees the time to participate without interruption.
4. Review HR policies. New managers have much to learn about Human Resources
policies, information they will articulate to their employees. Provide each trainee
with an employee manual and discuss the procedures managers must take to
handle employee problems.
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5. Articulate management systems. Besides understanding HR policies, equip new
managers with the tools necessary to hire and train new employees, conduct
performance reviews, and manage discipline issues. Here, managers should have
knowledge of state and federal labor laws in addition to the company’s policies.
6. Establish quantifiable goals. Every manager should understand all requirements.
Goals must be clear, reachable, and quantified. For instance, if restaurant
managers must maintain food costs in the 28 to 32 percent range and labor costs
of 30 to 35 percent of total sales, then these prime costs may not exceed 67
percent (32 percent food + 35 percent labor) to maintain profitability.
7. Understand work styles. No two managers are alike, with unique personalities
and work styles evident. Make allowance for differences, while also helping
trainees identify their strengths and weaknesses. Use this information to form
management teams where different levels of managers complement each other.
8. Solve problems before they spiral out of control. Conflict is a human element,
although most people do not acknowledge it, choosing to avoid the same. Have
conflict resolution strategies in place and enable all managers to take their
problems to the top.
Ensuring Management Success
A carefully implemented and executed management training program is your
business’ assurance that the people you appoint are the best ones suited for the
position. Anything less and employee morale, customer satisfaction, and business
profitability will suffer, leading to high turnover costs and potential harm to your
enterprise.
