You Have Questions…
Shannon Staffing Has the Answers!
Our FAQ section offers guidance on common areas of interest.
How can I contact you to explore my options or if I need help?
When you need help, whether it’s an emergency or a basic question, call our telephone number anytime, 24 hours a day — any day of the week — and talk to a real person! We are the ONLY local staffing company with this convenience. And our answering service is available after-hours to take your urgent message and put you quickly in touch with one of our professional staff.
How do I place a request or order for staffing-and-recruiting assistance?
Our goal is to thoroughly understand your unique needs, and then offer candid and viable options. Please be prepared to answer specific questions regarding the assignment and any required capabilities, experience, special skills, or expertise. In addition to general information about the work assignment, we will need to know the work schedule, dress code, length of assignment, and compensation level.
The most important part of our job is to match our employees’ skills to YOUR needs, in order to make this a success for all parties. (Note: We adhere to all applicable employment laws and practices, and our code of ethics does not allow Shannon Staffing to honor any illegal or discriminatory requests.)
What information should I provide to the employee(s) that you send to me?
Our employees should receive all pertinent information regarding the assignment that will enable them to work successfully and deliver value to you. In addition you should:
- introduce them to co-workers and their supervisor; show them the facilities (including restrooms and break areas), parking area, and where to store their personal belongings;
- be sure that the employees are briefed on all required safety and emergency procedures; and
- ensure that they are aware of specific duties and responsibilities, what is expected of them (do’s and dont’s), and communicate any changes in work to be performed.
Are there any restrictions in the duties that we may assign to the employee(s) that you send to us?
Within the normal duties of the assignment and the employee’s abilities, you may ask anything of our employees that you would ask of your own employees, but
with the following important exclusions
a) having access to or handling cash, securities or other valuables;
b) driving any motorized vehicles;
c) operating heavy equipment;
d) climbing and using ladders.
To ensure appropriate placement, Shannon Staffing must pre-approve — in writing — assigning our employee(s) to positions where one or more of the above duties or tasks would be performed as part of the assignment.
How are your employees paid and how am I billed?
Our employees are paid weekly via direct deposit. Employees are responsible for submitting a properly completed, signed and client-approved timecard to us for all hours that they work each week. The client (you) should carefully verify, approve, and sign the timecard, as you will be billed for these client-approved hours. (You may also use your own approved weekly timesheet process in place of Shannon Staffing’s approved timecard; at the beginning of our arrangement, please send a sample card for our review.) Billing is based on the hours approved on the weekly timecard. When your assignment supervisor signs the timecard (or you send us your own weekly timesheet), you (as the client) are accepting responsibility to pay for the hours indicated. Please ensure accuracy before your representative approves the timecard. Your weekly invoice is due and payable upon receipt.
Do your employees receive benefits?
Yes! Shannon Staffing employees have access to weekly direct deposit; medical, drug, dental, vision, life and disability coverage; vacation-pay and holiday-pay bonuses; unemployment and workers’ compensation coverage; and a 401(k) retirement savings plan. Employees may also be eligible for new-hire and employee-referral bonuses as well as other recognition and appreciation awards.
What options or alternatives do I have if your employee is not working out?
Fortunately, this doesn’t happen very often. We will want to hear about this promptly, understand and discuss the situation candidly with you, and take appropriate corrective action as discreetly, quickly and smoothly as possible. It may take something as simple as corrective guidance with the employee, or it may mean looking to find a suitable employee replacement. Either way, Shannon Staffing will work diligently to address these situations satisfactorily.
What should I do if your employee is injured on the job?
To help ensure that this doesn’t happen, our staff may visit the work location prior to the beginning of the assignment, to become familiar with any potential hazards and discuss areas of concern. As the client, by law you are required to include the employee in any on-site safety training that you conduct (and to include any such events in your incident logs).
However, we realize that accidents do occasionally happen.
In such an event, please call Shannon Staffing immediately when an injury or accident occurs, even if you think the injury is only minor. Immediate treatment should be sought at the local emergency room, when necessary. You will be asked to complete an injury report soon after any injury or accident.
As the employer, Shannon Staffing is responsible for all matters relating to workers’ compensation claims. Your prompt notification of an injury requiring treatment will help ensure proper claims procedures are followed and that drug and alcohol testing is completed in accordance with our Substance Abuse Policy and protocols.
May I hire one (or more) of your employees on a permanent basis?
Yes! Many businesses have found that a core of ‘client employees’ supplemented by a protective ring of ‘Shannon Staffing employees’ is the most effective method to insulate businesses from high employment costs including devastating layoffs.
When the time comes to add ‘permanent (or regular) employees,’ observing our employees on assignment with you is an excellent opportunity to conduct a “working interview.” You may find just the right match for your open positions. We have many options available to meet your short-term and long-term hiring needs, including Direct-Hire, Contract Conversion, and Temp-to-Hire solutions.
And if you can’t readily find the answer you need, simply contact us!